Wellistic

Terms of Service

Last updated: February 28, 2026

1. Acceptance of Terms

By accessing or using Wellistic ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We reserve the right to update these Terms at any time, and your continued use of the Service after any changes constitutes acceptance of the updated Terms.

2. Description of Service

Wellistic provides AI-powered clinical documentation assistance for wellness practitioners. The Service generates SOAP, DAP, and BIRP notes based on session details provided by the user. The Service is designed as a documentation tool and does not provide medical advice, diagnosis, or treatment recommendations.

3. Eligibility

You must be at least 13 years of age to use the Service. If you are between 13 and 18 years of age, you may only use the Service with the involvement and consent of a parent or legal guardian. The Service is designed for licensed or credentialed wellness practitioners. By creating an account, you represent that you meet these eligibility requirements.

4. User Responsibilities

You agree to:

  • Review and verify all AI-generated notes before using them in clinical records
  • Not input patient names, dates of birth, or other personally identifiable information into the Service
  • Maintain ultimate responsibility for the accuracy and completeness of your clinical documentation
  • Use the Service in compliance with all applicable laws, regulations, and professional standards
  • Maintain a valid professional license or credential as required by your jurisdiction
  • Keep your account credentials secure and not share them with others

5. Prohibited Conduct

You agree NOT to:

  • Enter patient names, dates of birth, Social Security numbers, addresses, phone numbers, or any other Protected Health Information (PHI) into the Service
  • Use the Service for any purpose other than generating clinical documentation for your professional practice
  • Attempt to reverse-engineer, decompile, or otherwise extract the underlying AI models or algorithms
  • Use automated scripts, bots, or other means to access the Service in a manner that exceeds normal usage
  • Resell, sublicense, or redistribute access to the Service without written permission
  • Use the Service to generate misleading, fraudulent, or false clinical documentation

6. AI-Generated Content Disclaimer

AI-generated notes are provided as a starting point for clinical documentation. They may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, editing, and approving all content before it becomes part of a patient record. Wellistic is not responsible for any clinical decisions made based on AI-generated content. The Service does not replace professional clinical judgment.

7. Accounts and Billing

You are responsible for maintaining the security of your account credentials. The Free plan includes 3 lifetime notes. The Pro plan is billed monthly at the current rate displayed on our pricing page. You may cancel at any time through your account settings, and your access will continue through the end of the current billing period. We do not offer refunds for partial billing periods.

8. Intellectual Property

You retain ownership of all content you input into the Service and all notes generated from your inputs. Wellistic retains ownership of the Service, its design, underlying technology, algorithms, and all related intellectual property.

9. Indemnification

You agree to indemnify, defend, and hold harmless Wellistic, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service in violation of these Terms
  • Your entry of Protected Health Information or other personally identifiable patient information into the Service, despite the system design and these Terms prohibiting such conduct
  • Any HIPAA violation or regulatory claim resulting from your misuse of the Service
  • Clinical documentation you create, approve, or submit using content generated by the Service
  • Your violation of any applicable law or regulation

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WELLISTIC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, OR CLAIMS BY THIRD PARTIES.

IN NO EVENT SHALL WELLISTIC'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO WELLISTIC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

11. Termination

You may terminate your account at any time by deleting it through your account settings or by contacting us at support@wellistic.com.

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users, or is otherwise objectionable. Upon termination, your right to use the Service ceases immediately. Sections 6, 9, 10, 12, and 13 survive termination.

12. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days of written notice, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Raleigh, North Carolina, and the arbitrator's decision shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or other representative proceeding. You waive your right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Wake County, North Carolina.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

15. Contact

Questions about these Terms? Contact us at support@wellistic.com.